I want to give a HUGE shoutout to Carhartt.My wife got me a couple of Carhartt vests for Christmas — along with a pretty expensive GoPro camera. The vests ended up being too big, so we boxed them up and sent them back.What I didn’t realize… was that I had accidentally left the GoPro inside one of the boxes before we shipped it.When it hit me what I had done, I was sick to my stomach. I immediately called Carhartt customer service. I honestly thought I’d never see that camera again. They made a note on the account that it might be in the return box — and then we waited.Weeks went by.Tonight we opened our front door… and there it was.They shipped the camera back to us.I can’t even begin to explain how relieved and excited I was. In a world where customer service can sometimes fall short, this was next-level integrity and professionalism.Major respect to not just Carhartt customer service, but everyone involved behind the scenes who took the time to track it down and make it right.That’s how you build brand loyalty. 👏
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