Review Time
Ordered items 2 months ago, after 1 month I had to reach out to ask about my order which they claimed was ‘lost’ and stated a new one. Just reached out again after no updates and customer service wasn’t able to answer anything other than my order was initially shipped… sharing a tracking link that shows the package never moved.
Now trying to get the order cancelled and refunded with no luck. Stay farrrrrr away from this company
I want to give a HUGE shoutout to Carhartt.
My wife got me a couple of Carhartt vests for Christmas — along with a pretty expensive GoPro camera. The vests ended up being too big, so we boxed them up and sent them back.
What I didn’t realize… was that I had accidentally left the GoPro inside one of the boxes before we shipped it.
When it hit me what I had done, I was sick to my stomach. I immediately called Carhartt customer service. I honestly thought I’d never see that camera again. They made a note on the account that it might be in the return box — and then we waited.
Weeks went by.
Tonight we opened our front door… and there it was.
They shipped the camera back to us.
I can’t even begin to explain how relieved and excited I was. In a world where customer service can sometimes fall short, this was next-level integrity and professionalism.
Major respect to not just Carhartt customer service, but everyone involved behind the scenes who took the time to track it down and make it right.
That’s how you build brand loyalty. 👏
I want to give a HUGE shoutout to Carhartt.My wife got me a couple of Carhartt vests for Christmas — along with a pretty expensive GoPro camera. The vests ended up being too big, so we boxed them up and sent them back.What I didn’t realize… was that I had accidentally left the GoPro inside one of the boxes before we shipped it.When it hit me what I had done, I was sick to my stomach. I immediately called Carhartt customer service. I honestly thought I’d never see that camera again. They made a note on the account that it might be in the return box — and then we waited.Weeks went by.Tonight we opened our front door… and there it was.They shipped the camera back to us.I can’t even begin to explain how relieved and excited I was. In a world where customer service can sometimes fall short, this was next-level integrity and professionalism.Major respect to not just Carhartt customer service, but everyone involved behind the scenes who took the time to track it down and make it right.That’s how you build brand loyalty. 👏
If there was a 0-star I would use it 1 star is to high for this company I bought a cardigan from Carhartt. It was badly made and had a large hole in the collar so I sent it back using the labels they supplied now it is lost and no one can locate it .I have contacted Carhartt many times I just get an automated reply from there complaints team which have been no help what so ever Not only do this company made substanded clothes there complaints team are the very worst I have dealt with .DO NOT BUY ANYTHING FROM THIS COMPANY
A disaster from start to finish. Not only do they have about 75 different companies, all apparently with different customer service teams and processes, but if you’re based in the UK you’re forced to call their German team at a high cost. They don’t even answer, which makes the cost seem all the more pointless. I am sick to death of chasing for updates. Their team are flippant, lacking in empathy and lazy in their responses. This used to be a class brand. Now it’s a shell of its former self, relying on snide tactics and smoke & mirrors techniques to evade doing the right thing by their high paying customers. A ridiculous way of dealing with people. Avoid and spend your money elsewhere, these money grabbing charlatans don’t deserve a penny of it.
I received a Carhartt Nylon Duck Lay Flat Clutch Wallet for Christmas. The Clutch is unusable, The main purpose is to hold credit cards and driver's license but the pockets are so tight that you can not insert more than 2 credit cards in the five pockets, and once you get them in it is very difficult to get them out. The nylon duck will not stretch. I believe Carhartt knows this product is unusable as they have discontinued the product, but they will not allow you to exchange the product for any other Carhartt product unless you have an order number. Of course I do not have that order number because it was a gift.
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