1-Star Review: Disgraceful Service – Opodo Cars & Budget Birmingham Airport Wasted My Time and Took My MoneyI booked a car through Opodo Cars for Budget at Birmingham Airport, and this has been one of the worst booking experiences I have ever had. After making the reservation, I waited over 24 hours for a confirmation that never arrived. No email, no update, nothing. Just silence.Because of the delay, I called Opodo Cars myself to check what was happening. That’s when they told me “the payment didn’t go through.”This is completely untrue — because the money was already taken from my bank account. I had the transaction sitting right there in front of me. They tried to blame “payment failure,” when clearly they had already received the funds.So not only did they leave me waiting more than a full day for a confirmation, they also gave me false information when I contacted them, showing they either don’t know what they’re doing or simply don’t care.Meanwhile, Budget Birmingham Airport could not help at all because Opodo never sent them a confirmed booking. So I ended up with no confirmation, no car, and a pending charge on my bank for a booking they claimed wasn’t paid.This whole experience was extremely stressful, a complete waste of time, and caused huge inconvenience — all due to Opodo Cars’ incompetence and poor communication. They take your money instantly, but when you need support or answers, they disappear or give excuses.Their customer service is useless, unprofessional, and leaves customers stranded with absolutely no responsibility taken on their side.I will never use Opodo Cars again, and I strongly recommend others avoid them.If something goes wrong, they will take your money, make you wait, and then pretend the payment “didn’t go through” while your bank says otherwise.A completely unacceptable experience from both Opodo Cars and Budget at Birmingham Airport.
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