Review Time
Very disappointing experience with Opodo. I cancelled my Prime subscription, yet they still charged my card afterwards. On top of that, the platform does not allow me to remove my payment details, which raises serious concerns about transparency and data handling. Customer support has been unhelpful and slow to respond. I would strongly advise checking all charges carefully before using this service.
⚠️ OPODO PRIME SCAM ALERT ⚠️
Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying.
First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they’ve closed their Twitter support and left Resolver just to hide from complaints.
If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
It’s the biggest scam ever. They didn’t refund the money for the best price guarantee. Didn’t call us, but said they call us. Then they just added a new flight without baggage and told us that we never added it. Even after we send them the proof. Then we wanted to change the flight with flex prime. Amount to pay was 0 (in the app and online) they called us and told us that we have to pay 1000.-, then 700.- and then 390.- (for the exact same flight). Which was all much more then compared to the other airlines
⚠️ OPODO PRIME SCAM ALERT ⚠️Don't be fooled by the "Best Price Guarantee"! I am a Prime member and I found a cheaper public price on Agoda. Even though I sent screenshots within 24h, Opodo keeps inventing excuses to avoid paying.First they lied about the 24h deadline, then they lied about the discount being "private" (it's a public AGODASALE available to everyone). Now they’ve closed their Twitter support and left Resolver just to hide from complaints.If you don't honor your T&C and refund the 2x difference, I will continue to warn every customer on this page. Shameful business practices! #Opodo #Scam #PrimeMember #TravelScam
FRAUD from the company - they hold information about purchase done by thieves and will not help me get my money back, I now know the booking number and that my name is on it and the still will not refund my money - 2000 EUR - this business supports FRAUD - BE VERY CAREFUL IF you deal with them.
Avoid at all cost. Paid for car 5 months in advance to collect it on Christmas Eve. Collection details unclear and eventually discovered there is no car at the airport. Apparently Opodo didn't share our details with rental company (express). Chat on the website not working, unable to contact them in any other way and they're refusing to return money.
Opodo just pulled one of the most dishonest tricks I’ve ever experienced.I was offered a 15-day FREE membership trial. The moment I activated it, they immediately charged me £99.99. No waiting period. No warning. Just straight-up took the money.When I contacted customer service, their excuse was that I supposedly had a free trial back in 2023, so they charged me automatically.Then why the hell was I offered a “free” trial again in the first place? If I wasn’t eligible, don’t offer it. Simple.This is misleading at best and deliberately deceptive at worst. A “free trial” that charges you instantly is not a free trial — it’s a trap.Customer service was useless, dismissive, and clearly trained to deflect responsibility instead of fixing the problem. This feels like a business model built on catching people out and hoping they don’t fight back.Totally unacceptable behaviour. Avoid Opodo unless you enjoy surprise charges and wasting your time arguing for your own money back.
Find impossible cancel my renewal they take money again and after a long phone call they …. With some silly excuses promise me back 50% and tell me to make one more call to cancel the next years renewal.. unacceptable…. No straight way forward to cancel renewal on the app Don’t trust them stay away the will scam you
1-Star Review: Disgraceful Service – Opodo Cars & Budget Birmingham Airport Wasted My Time and Took My MoneyI booked a car through Opodo Cars for Budget at Birmingham Airport, and this has been one of the worst booking experiences I have ever had. After making the reservation, I waited over 24 hours for a confirmation that never arrived. No email, no update, nothing. Just silence.Because of the delay, I called Opodo Cars myself to check what was happening. That’s when they told me “the payment didn’t go through.”This is completely untrue — because the money was already taken from my bank account. I had the transaction sitting right there in front of me. They tried to blame “payment failure,” when clearly they had already received the funds.So not only did they leave me waiting more than a full day for a confirmation, they also gave me false information when I contacted them, showing they either don’t know what they’re doing or simply don’t care.Meanwhile, Budget Birmingham Airport could not help at all because Opodo never sent them a confirmed booking. So I ended up with no confirmation, no car, and a pending charge on my bank for a booking they claimed wasn’t paid.This whole experience was extremely stressful, a complete waste of time, and caused huge inconvenience — all due to Opodo Cars’ incompetence and poor communication. They take your money instantly, but when you need support or answers, they disappear or give excuses.Their customer service is useless, unprofessional, and leaves customers stranded with absolutely no responsibility taken on their side.I will never use Opodo Cars again, and I strongly recommend others avoid them.If something goes wrong, they will take your money, make you wait, and then pretend the payment “didn’t go through” while your bank says otherwise.A completely unacceptable experience from both Opodo Cars and Budget at Birmingham Airport.
My experience with this car rental service was absolutely terrible and unprofessional.I booked a car online, completed the process, and waited for confirmation. I never received any email confirmation or a reservation number. This immediately caused concern. Despite this, I arrived at Curitiba airport at the specified time only to be told that no reservation was available under my name. I was stranded and had to make last-minute arrangements at a much higher cost.To resolve the issue, I contacted their customer service chat, which proved to be completely useless. The agent provided no solution and simply reiterated that they could not find a reservation.The biggest issue is the aftermath: I never received the car I paid for, and I have still not received a refund for the money charged. This company failed on every possible point: confirmation, delivery of service, customer support, and financial processing.Reservation number , only given by customer service after the complaint
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