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TWO FLAT TIRES!! Not a coincidence. It's a SCAM

SCAM, RIP OFF COMPANY !! SAVE YOURSELF THE NIGHTMARE!! TWO FLAT TIRES IN ONE NIGHT. Nobody came to help us. We knew no one, and no one at Drive-A-Matic answered any of the emergency phone or the afterhours road assistance numbers they gave us. We had to keep trying to flag down cars. Luckily, a nice lady stopped and called her brother to come help us. He took off the flat tire, then put on the tiny spare emergency tire that was in the trunk. Unfortunately, the area we were stranded in was mosquitoes infested!! They tore us up the minute we stepped out of the car. We paid the brother, thanked him profusely and were on our way, SO WE THOUGHT... THE EMERGENCY TIRE WAS FLAT. Now we are back stuck on the side of the road again, in the pitch darkness with our USA cell phones. WTH?? We flagged down another stranger who got us a taxi. He told us to follow him down the street to a safe restaurant parking lot where we locked and left the car. The next morning the company apologized and said they would send someone right over with a different car for us. They didn't get there until 12:30ish. Missed our entire Saturday day tour. Our Friday night and Saturday shot! When we turned in the car, they charged us an additional $75 for the flat tire and said that "whoever you got to fix the tire dented the bottom of the car, so we have to charge you for that too." After going back-and-forth with them, the only thing that saved us from that extra BOGUS CHARGE was that they did not answer their phones during our emergency. Also, we paid for EP (extra protection insurance) on the car. Well, they said that it didn't cover tires!! What a RIP OFF! Don't use these people. Save yourself the money, time and trouble. If you scroll down on here, you will see that they ripped off someone else with this tire scam. Wonder how many others they ripped off that didn't report or write a review on them. It's not worth it.

Date of experience: Oct 14, 2023