We had a horrible experience renting from the Drive-A-Matic located in St. Lucia. During the course of the rental, they issued us a car with a flat tire, which was damaged due to no fault of our own, that Drive-A-Matic refused to fix until the next day. The next day came and went and we never heard from Drive-A-Matic. We had to pay someone $60 in US funds that Drive-A-Matic was supposed to reimburse us for but has not, to have the tire repaired because we were stranded on the side of the road. We called them immediately when we got the flat tire, but they did not provide the roadside assistance as promised nor did they follow up with us to fix the time as they had promised. In addition, the car rode very rough the entire time we had it, to the point that we almost missed our plane because the vehicle wasn’t running as it should. When we returned the vehicle, we told the location manager about it and asked for a refund. The manager was completely rude, refused to issue the refund and also refused to provide the name of her manager when we asked for it.To make matters worse, Drive-A-Matic fraudulently charged us three times and we are still trying to get a refund. Drive-A-Matic has refused to address the issue at all so we were forced to open a dispute with our credit card company. We are waiting for a reimbursement for our rental as well as the fraudulent charges. We are also waiting for someone from the corporate office to contact us.
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