carify.com

Warning: Unethical Billing Practices Encountered

I feel compelled to share my experience to caution others about the company's alarming and predatory billing practices at the conclusion of a lease. This has been one of the most frustrating consumer experiences I've ever faced.
What was initially promised as a transparent "all-inclusive" service quickly devolved into a series of unreasonable charges. Here’s a summary of the financial surprises I faced: 1. Excessive Charges at Contract End: The company billed me 50% of the car's current market value at the end of the lease. This assessment seems unreasonable and appears to be a punitive fee aimed at profiting from the lease return. There was no adequate explanation for this outrageous amount, and my numerous complaints went unanswered without clarification. The documentation provided was insufficient to clarify the charges.
2. Insurance Overlooked: I had full insurance coverage throughout the lease period. Nevertheless, the company presented me with the total repair costs and refused to provide any documentation from the insurance provider. This is fundamentally unfair and indicates possible double-dipping.
3. Inflated Charges for Missed Service: I received an invoice for a missed service that was more than double what the company had paid the garage for the actual work performed. This isn't a reimbursement; it's a blatant profit-making charge. Additionally, they charged me for a Non-Existent Loss: Most troubling was the charge for the "loss of manufacturer warranty," despite having written confirmation from the official dealership that the warranty remains intact. It appears the company is fabricating losses to extract more funds.
In conclusion, the company has attempted to impose thousands in charges that are either grossly inflated, should have been covered by insurance, or are entirely fictitious. Their behavior lacks both integrity and transparency.

Date of experience: Dec 23, 2025