I have not read the other reviews as I don't want to be tainted. I will just share my experience. I purchased a queen size blanket over the company's July 4th sale via their website. They said it would fit a queen size bed. Yet it was quite short of that measurement when I received it. I called, told them of the defect and they arranged a replacement. The held sending the replacement until they received back the mis-sized blanket back, which I thought was a little drastic. It took a week for the return shipment as they must have only paid for the slowest delivery cycle. It then took another week to then get the replacement. And the second blanket was the same version of the first. Queen size blankets are to measure at minimum 90x88 inches, for even a small depth mattress. They state theirs is 68x94 on the attached tag and the actual measurement was 64x88 on one and 64x94 on the other. Both were too narrow to fit the bed even with a 9 inch mattress; if you put it length-wise to compensate, you could get it to come halfway up the bed - perhaps that's why they say it is a cool sleep as your top half stays uncovered. When the second blanket was the same as the first, I told them I wanted an immediate refund and did not want to wait another week for them to receive it back with their slower choice of package pickup delivery. Perhaps you could say, they just don't sell a true standard queen size blanket, but that should be stated in the description. The real problem is that they have truly poor to actually dishonest customer service processes. I could not get a manager to speak with when I reported the second issue and was told that perhaps the refund would take 7-10 days and be only after they received the blanket back in their facility. I asked for a manager to call me back then and when nothing happened after 4 days of waiting for the call, I took to their Facebook site and left a message there as well as sending one via their online customer contact form. I finally had one call back this morning that I missed, after waiting 4 days for a manager call back, with the person not leaving a call back number! They don't want you to be able to call back! It was then impossible to reach the person - I ended up leaving a message on a voicemail that did not have any person's name associated with it when transferred from the customer service department. Not sure if this company has gone down hill, but even if their products were fantastic, I would never buy from them again. I also purchased sheets and towels along the way. The sheets come out of the dryer totally wrinkled and really don't make sleeping any cooler than a normal sheet. I won't be a repeat customer - and I will have my credit card company get my refund as Cariloha seems to stay in business best by avoiding refunds for their products.
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Experience Cariloha’s luxuriously soft bedding, clothing, and bath goods made from eco-friendly bamboo, one of the most renewable resources on the planet.