I ordered 7 things from Cariloha online since going into the store seemed like it was a good idea because of the Pandemic. I ended up trying to return 4 shirts to a Cariloha Store in town, they had polyester in them and it wasn't very apparent on their marketing on the website. They refused to return the items and instead printed out this RMA code which I had to pay to return ship them back to Utah. So I paid $18 unnecessarily to ship back. After shipping the items back I received an email with coupon codes, not an actual refund, It gets worse. The codes can only be used one at a time. So I had to do 4 or 5 separate orders just to use all the credit and on top of that I had to pay shipping on each individual item which almost negates the credit by a third. One shirt costs $10 to ship so I lost almost a third of the credit just to not being able to use all the coupon codes at once. This is all by design on their part to make things really hard to return and I will not be ordering anything ever again. It's a shame because I've spent a ton of money on their beds and bases and was actually going to buy their new Luxury bed model but not now, not ever. You would think that the owners would have more ethics based on the fact this is a Mormon owned company.
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