Cariloha is not quite what they used to be in terms of quality or customer service.The sheets I purchased -both discolored, shrunk -even after following directions.They have changed their warranty from a lifetime warranty to a 1 year. They refuse to even honor that. When I contacted them to back their warranty-they would not. Then I wrote reviews on them and let them know this is because they did not back their warranty and they tried to state if I took down the reviews, they would send me new sheets but as a condition would have to state they don't cover discolorations and they wanted me to take down the reviews. I would have taken the reviews down if they just honored their warranty in the first place, but to take them down as a condition of receiving their sheets-not going to do that. This company, in my opinion, has gone downhill in terms of quality, customer service. Any company that sets conditions on a warranty they should have honored in the first place, does not deserve my business. Their stores are in major tourist areas and people should be warned that Cariloha is not what they used to be. You might be wise to save your money on these products and bypass their store. They have also started to mass market and have these in stores like Costco, Bed Bath and Beyond, etc. That may be why the quality level, in my opinion, is not what it used to be.I used to be a loyal customer, but if that is how they treat loyal customers, I hate to see how they treat the causal customer.
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