I ordered three pair of shoes back on April 13, 2025, CCEC1257976. Two were listed as pre-order: Shadow Blue Canvas to be shipped by May 23, 2025, and White Spectrum Blue Parrot Print to be shipped by July 31, 2025. My credit card was charged $169.00 that day. It is now August 18, and I have only received one pair, the low Rose canvas sneaker. I sent an email on June 8, 2025, asking if the shoes had shipped, and the response I got said you received my message and would get back to me within 24-72 hours. No other response was sent to me. I sent another email on August 12, 2025, about this issue and all I get is an auto-generated response (CCEC1257976-A) saying they were working diligently to get my order shipped. They also charged my credit card another $187.00 for the same shoes I paid for in April. So, not only have I paid $356 total for three pair of shoes (2 were on sale), I have still only received one pair. I received an email saying my order has shipped but as of today when I try to track it, there is no package. I need this issue resolved very quickly. I am very disappointed in this whole situation because I heard very good things about this company from my sister who owns several pairs of your shoes.
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