Review Time
I ordered a pair of OCA Therma High All Teak Suede Boots, which were very expensive. I never received an order number but suddenly the boots arrived. Unfortunately, they are unwearable because they are not fully lined with the fleece as shown on their website, and the seam across my toes is super sharp. I contacted Cariuma because I was unable to process a return without an order number. Despite my constant numerous attempts to connect with them, no one ever responded. So, I spent $160 for nothing. Buyer beware!
I ordered shoes on June 19. The pre-order was supposed to ship in September, but when I checked later, it still said processing. Now it's November 18, and I still haven't received my shoes. I've tried multiple times to contact the company with no response. I feel like I've been scammed.
The shoes are great, but the gift cards are a total scam. I bought a €100 gift card with a promise of €150 value, but none of the gift cards work at checkout! The support team sent me another code that also didn’t work. This feels like a scam! I want my money back!
I placed my order on October 31 with a 2-4 day shipping option, but I've received no updates from the company. When I reached out to customer support, I only received a generic response about delays with no further information.
I've been waiting three weeks for my shoes. When I contacted customer service, they gave me a tracking number dated over a week ago, saying they haven't received the shoes yet. Customer service feels automated and unhelpful. I feel like I've wasted my money.
Shipping was really slow. A week after placing my order, I realized I hadn't received shipping information. When I contacted customer service, they said my order was being processed. Concerned about receiving it in time for my vacation, I canceled my order. I can't recommend this based on my experience.
I love the trainers; they are amazing, but the customer service is nonexistent. I received no order confirmation or shipping information. After multiple attempts to contact them, I only got generic responses. Two years ago, my experience was excellent, but now I'm disappointed as I ordered four pairs and only received two, with no updates on the others.
I ordered a pair of shoes that never arrived. When I reached out to customer service, they said it had been shipped and directed me to a tracking site without providing a tracking number. It's been two weeks, and the site indicates they haven't shipped yet. All I've received is confusion.
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We want the sneakers you wear to be made sustainably, feel crazy comfortable and provide effortless style in fairtrade canvas, leather and suede.
