I unintentionally created a duplicate booking because of a weak internet connection while traveling by train and ended up being charged the booking fee twice. When I notified the support team at pick-up, they assured me one booking was cancelled, but the platform later denied my request for a refund on the duplicate fee. The customer service was lacking, as I only received generic responses that didn't address my issue. Overall, it was a very disappointing experience — I won't be using this service again.
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