Accessing the vehicles I was interested in on the platform was exceptional, and the payment process for the hire was simple and straightforward. The confirmation emails were prompt and informative, even including details about eSim cards, which was a nice touch. My only concern, which has been mentioned in various reviews, is regarding the additional insurance we purchase for the excess when booking the vehicle. It claims to provide peace of mind as fully insured! However, at the car hire offices during pickup, they don’t acknowledge this extra coverage and essentially pressure customers into purchasing their own insurance for the excess, with staff being somewhat aggressive about it. What’s the point of offering "peace of mind" if the rental companies operate independently? This issue needs to be addressed!
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