The booking process was smooth and initially gave me confidence that I was set for a solid trip. Unfortunately, due to a family emergency, I had to cancel my travel plans and was unable to inform Carjet before the scheduled rental car pickup time.
When I inquired about the possibility of some leniency regarding a refund, considering that the car was never picked up or used, and that I was also unable to recover costs from my hotel booking and flights, my request was promptly denied with a standardized, impersonal email response.
If you need to deal with customer support, you will most likely only be communicating with a bot. In my opinion, I would highly recommend renting directly from the local rental company, as Carjet adds no real value to the booking.
Additionally, I was later informed that if you purchase their “advanced insurance,” it is also handled indirectly. In the event of vehicle damage, you must first pay the local rental company and then request reimbursement from Carjet. Based on my experience with their customer support, I would not be confident in receiving reimbursement without significant hassle.
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