Purchased a Carly scanner for use on my car. The app does not work!! It keeps closing for no reason before you can do anything with it. Requested a refund and was told they could not issue a refund. Was told "Our team is aware of the technical problems behind this issue and is working diligently to resolve them as quickly as possible."This is no use as the item simply does not work!!So they sell you an item that they know does not work and then refuse to give a refund. To cap it all was told it is a yearly licence, no mention anywhere that it was only for a year.Having tried all suggestions from the help desk (non of which worked), I asked for a refund. Was told it was not possible and that they were closing the ticket as resolved. Yet it says on their website that returns are accepted within 14 days. Scanner arrived 12th August requested to return item on 15th August. The app still does not work so the scanner is useless. The so called help desk have not helped in any way.
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