Review Time
BEWARE OF CARLY SCAN TOOL SCAM FOR YOUR VEHICLE
If you purchase the scan tool from their website like I did, you select what appears to be the scan tool with choice of basic scan or a premium scanner.
I paid about $150 for the premium version, received it in the mail and its been sitting on my desk waiting for an engine light for over a year.
Fast forward the following year later they charged my PayPal/bank acct an additional $180 without any notice!
Upon complaint, they claim its a subscription and they are not required by law to send out any invoices or reminders (at all), and they claim its in obvious print on their check out, while its clearly not. But I went back and found it in the fine print on the very last step before you pay. Which is sneaky as fk.
Neither my bank or PayPal could help.
BEWARE OF CARLY SCAN TOOL SCAM FOR YOUR VEHICLEIf you purchase the scan tool from their website like I did, you select what appears to be the scan tool with choice of basic scan or a premium scanner.I paid about $150 for the premium version, received it in the mail and its been sitting on my desk waiting for an engine light for over a year. Fast forward the following year later they charged my PayPal/bank acct an additional $180 without any notice!Upon complaint, they claim its a subscription and they are not required by law to send out any invoices or reminders (at all), and they claim its in obvious print on their check out, while its clearly not. But I went back and found it in the fine print on the very last step before you pay. Which is sneaky as fk. Neither my bank or PayPal could help.
I would give this company a lower rating than one but it’s not an option. Purchased the tool a year ago for $111 which I thought was fair for a obd2 scanner tool. My daughter took it and hasn’t even really used it this whole time. 1 year later I get a renewal for $134 from my checking account. I contacted them Carly that very day and explained that I was not using it and did not want there services. They advised that they are a German company and I am bound by German law. That per agreement, I had to cancel one month prior the renewal and the prices are clearly marked on their website. This is infuriating as they are selling on American soil. So you must follow our consumer laws. It requires that they notify you in advance before a renewal fee. Luckily, I purchased through PayPal and it’s in dispute. Why on earth would I pay an additional $134 for just your service when I can buy the service and tool for $111 off their website. Totally got scammed on this one! PayPal will make it right though.
This company actively steal from you. Auto renewal of subscription, £100. was taken from my account without my permission. I got in contact with them only to be told they do not do refunds. Do not buy from This greedy, unhelpful company.
BEWARE!! AVOID!!! DECEITFUL SUBSCRIPTION NO REFUNDDeceitful company, mis-selling annual subscription service.Before Carly respond, no doubt this company will try to defend with more deceit, but the fact that so many consumer reviews say the same thing about being mislead, scammed and conned in to a hidden subscription says it all.Purchased the Carly OBD last year thinking it was a single purchase item BUT it is actually an annual subscription. They seem to hide that fact in the small print, preying on consumer tendancies through the design of their website and communication. A year later, PayPal messaged me to say £122 had been taken from my account. I received no prior notice. On the day of renewal, I messaged Carly to to cancel the subscription explaining the situation, thinking that would be normal and acceptable, to which they replied with a load of gobbledygook about German consumer law and small print hidden in their t&cs, and needing to cancel within a month of renewal. Rather than being transparent with their costs, they deliberately use dark practices to mask the extortionate cost, knowingly taking advantage of consumers tendencies and innocent oversight. They did not provide a refund. ABSOLUTE LIBERTYI have since seen in reviews that this is a recurring theme, of people complaining about money being taken from their accounts, and their product not even being all that good. I used it once, and now have a paid subscription I will not use. They even had the cheek to cancel my service, and requested that if I wanted to use it during the new year that I contact them.ABSOLUTE JOKE, no courtesy, no goodwill, they deceive consumers on purpose AVOID!!!
WORST PRODUCT EVER!!! DO NOT BUY!!!Firstly, you can not 'code' on all cars, it only works with SOME cars and worst of all, you WILL get STUNG with HIDDEN CHARGES and ANNUAL SUBSCRIPTION CHARGE! There is more chance in finding Elvis than a phone number for these clowns and any kind of any customer service IS NOT in their Ethos!!!*DO NOT BUY* DO NOT BUY* DO NOT BUY* *DO NOT BUY*
Essential features of the app simply do not work. In my case it was the battery registration function for a BMW. When the error was reported, Carly customer service admitted that this feature does not work and that a solution could take a year to appear. Since I purchased their app and scanner specifically for this function, I requested a full refund, but was offered only a 20%, then 30%, refund. I am currently pursuing legal and regulatory remedies against this company. Based on my experience, my advice would be to avoid dealing with this product and company.
Claim your business profile now and gain access to all features and respond to customer reviews.
carkeyssolutions.co.uk
officialplates.co.uk
trustlinecarriers.com
makkcars.co.uk
carhire.opodo.co.uk
proshipautotransport.com
nashluxtn.com
cycplus.com
advancedtruckparts.com
carlease.uk.com