I strongly advise UK consumers to **avoid Carly**.I subscribed to their service, which promises to offer diagnostics and other features via their app and OBD device. **Despite multiple attempts and receiving three different devices, none worked with my car.** Carly support were responsive at first but ultimately unable to resolve the issue.Instead of acknowledging the product was **not fit for purpose**, Carly went on to **auto-renew my subscription** and charged me for a second year — despite my clear history of failed usage. When I requested a refund, they refused, claiming I was bound by “German rental law,” and ignoring their obligations under **UK consumer protection law**.I raised the issue with **PayPal**, but Carly falsely claimed that the service was “delivered,” which PayPal unfortunately accepted — even though access was irrelevant because the service **never worked**.This has left me out of pocket for a service that provided **no value at all**.Key Warnings:* **No refund if it doesn’t work for your car.*** **Blame placed on “German law”** to avoid refunds, even for UK consumers.* **Auto-renews without meaningful notice or opportunity to cancel.*** Support admits issues but **refuses to resolve financially**.* Doesn’t uphold **basic consumer rights**.If you’re in the UK and your Carly device doesn’t work, **expect no help and no refund**.
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