Bought my car from CarMax on 09/19/25 and it has been a nightmare ever since. The vehicle has been with CarMax since before Thanksgiving due to a dangerous issue they admit exists but cannot fix. Because of this, I was denied a loaner and denied rental coverage through the warranty.I missed the holidays with my family, spent hundreds on Uber, missed work, and nearly lost my job due to attendance points — all because CarMax failed to provide transportation or a resolution. No reimbursement, no accountability, and no solution. Completely unacceptable. I would never recommend CarMax.
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