Review Time
We purchased 4 cars over the years with carmax.
Each experience was good. The last experience seemed to take hours to get it all done but in the end, they overlooked a minor dent in trade in and replaced tire that caught a nail in it for free. Sales people we dealt with were knowledgable and friendly. I will always check out carmax car deals before going anywhere else.
We financed a car from them and everyone on the sales floor was pleasant. While the process was very efficient there were some questions regarding full transparency after our warranty expired. Overall everything was good , but buying a used car always leaves room for questions. Our car was definitely way over market price— still owe $14k on our 2015 Honda Accord after two years of payments.
I bought a Kia from Carmax and less than four months later the car engine went out. The warranty sold to me was no use. They required me to spend money in segments costing thousands of dollars. I will buy nothing from them again nor would I recommend them to my worst enemy.
JG
CarMax Easton is a failure of leadership and integrity that falls far short of the "Vet-friendly" standards our community expects. After waiting three weeks for a 1,000-mile shipment, Manager Tyra compromised the mission by demanding specifications not required by the lender, inventing her own rendition of car max police, and creating a petty, unprofessional atmosphere. Vets should beware: this store lacks the dignity and basic respect essential to our culture.
Carmax thats not the way car buying should be!!! you sell people cars and make them go through Santander where the loan is high and over budget with the Apr then the cars you sell used be lemons and you sell that crappie warranty to people then when they try to get there car fix you say it aint covered or either they ran over there miles people please do not go here for a car its better car places than this they need to fix everything about this company, thats why they was doing claims for Santander recently because they was getting over on people!!!
Bought my car from CarMax on 09/19/25 and it has been a nightmare ever since. The vehicle has been with CarMax since before Thanksgiving due to a dangerous issue they admit exists but cannot fix. Because of this, I was denied a loaner and denied rental coverage through the warranty.I missed the holidays with my family, spent hundreds on Uber, missed work, and nearly lost my job due to attendance points — all because CarMax failed to provide transportation or a resolution. No reimbursement, no accountability, and no solution. Completely unacceptable. I would never recommend CarMax.
DO NOT BUY FROM CARMAX!!! Literally the worst car-buying experience I’ve ever had. Seven months ago I paid $18k in cash for a 2014 Cadillac with 70k miles and it is already completely UNDRIVEABLE. Within 5 months of buying the car we’d spent $1400 on repairs (driver’s seat stopped adjusting and an air bag sensor came on) and now, 7 months after purchase, we are having to replace the rear differential, a $5k expense. CarMax has been totally unhelpful and seems to stand behind this as a fair deal. I’ve been buying used cars my entire life, usually cars with 100k-ish miles and I’ve never faced anything like this. Our mechanic said that the oil hasn’t been changed in 15k miles, the fluids clearly weren’t checked and the battery is failing.In addition to all that, CARMAX promised to take care of tagging the car with the DMV as a “benefit” of purchasing with them. The 90 day temp tags expired without a call, text, email… any communication at all. We had to call them and demand a rental to drive for the 3 additional weeks it took for them to get the tags processed. And I have proof of sending the insurance info to them with more than enough time to have gotten it done before the temp tags expired. I honestly think the only reason it got done at all is because we called and harassed them about it. It would have been easier to deal with the DMV and just handle it myself.Their attempt at customer service consisted of acknowledging that I'm right about my complaints, that I'm not being unreasonable and the deal I got was not acceptable and then promptly followed that up with total unwillingness to assist in any way. Unbelievable, unacceptable and honestly just pathetic.
Total scam! Buyer beware: overpriced, little to no knowledge of the different brands, questionable quality of the vehicles, unprofessional staff, opaque disorganized process…bottom line is JUST DON’T BOTHER, especially in Merriam KS. Stick with reliable/traditional sellers.
Claim your business profile now and gain access to all features and respond to customer reviews.
Search new and used cars, research models, and compare cars, all online at carmax.com.
hexautoparts.com
leedsbradfordairport.co.uk
m4sales.co.uk
elitegermanparts.com
screenrescue.co.uk
motorlet.co.uk
phoenixbusorlando.com
theluxmotorsport.com
rotorcorp.com
vioc.com
