DO NOT BUY FROM CARMAX!!! Literally the worst car-buying experience I’ve ever had. Seven months ago I paid $18k in cash for a 2014 Cadillac with 70k miles and it is already completely UNDRIVEABLE. Within 5 months of buying the car we’d spent $1400 on repairs (driver’s seat stopped adjusting and an air bag sensor came on) and now, 7 months after purchase, we are having to replace the rear differential, a $5k expense. CarMax has been totally unhelpful and seems to stand behind this as a fair deal. I’ve been buying used cars my entire life, usually cars with 100k-ish miles and I’ve never faced anything like this. Our mechanic said that the oil hasn’t been changed in 15k miles, the fluids clearly weren’t checked and the battery is failing.In addition to all that, CARMAX promised to take care of tagging the car with the DMV as a “benefit” of purchasing with them. The 90 day temp tags expired without a call, text, email… any communication at all. We had to call them and demand a rental to drive for the 3 additional weeks it took for them to get the tags processed. And I have proof of sending the insurance info to them with more than enough time to have gotten it done before the temp tags expired. I honestly think the only reason it got done at all is because we called and harassed them about it. It would have been easier to deal with the DMV and just handle it myself.Their attempt at customer service consisted of acknowledging that I'm right about my complaints, that I'm not being unreasonable and the deal I got was not acceptable and then promptly followed that up with total unwillingness to assist in any way. Unbelievable, unacceptable and honestly just pathetic.
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