Despite unsubscribing through the platform, I was charged months later. The app was not useful for me, so I canceled right away. I am still disputing the charge of USD 46 for something I didn't purchase, and they have not reimbursed me yet. I strongly advise against using this service. In response to your suggestion about what to do: I did what you advised. I also reached out to the email you provided, but they informed me that I should have canceled directly with the service and not through the platform. No reimbursement was offered.
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