Carolina Carports does not stand behind their products or installations. Two months after installation, I had to call them back because the installers they provided left a portion of the roof unfastened and the wind was lifting the roof off the walls. This year, at the top of every structural upright holding the walls together, water flooded in during the snow and ice storm around President's Day. It ruined my dropped ceiling. Called them. They said since I installed the dropped ceiling, I voided the warranty because I "made a modification" to the building. I guess adding windows and a door to get in and out was not a modification? Note that the dropped ceiling is not attached to the roof in any way and would not have caused that leak. My belief is that either the materials were faulty or the installation was incorrectly done, especially since they left part of the roof unfastened to start with. I talked to a CS rep. She said I voided the warranty, it is a shed, etc. So I guess storing a box inside would void the warranty as well and be considered "a modification"? I asked to speak to the owner/manager of the company. She told me that the owner/manager does not answer phone calls!!! I then asked if she would answer calls from the Better Business Bureau, a lawyer or judge, etc. then ended the call. Steel building is 8 years old. These buildings are supposed to last a very long time as evidenced by how many are in use after 20-30 years. That roof should never have leaked at all. There is no rust, no holes, no damage at all to the top surface of the roof. The roof to upright supports connection failed in "most" of the vertical beams. If modifications void the warranty, I guess installing a door to get into the shed voided the warranty as well? Do not trust them to come and look at the issues, don't trust the owner/manager to talk to you about an issue, don't trust them to stand by their products and installers.
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