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I bought a new garage with an attached lean-to. Unfortunately, the installers left metal shavings on every ledge of the metal siding and roof of the entire structure. These shavings have rusted and penetrated the metal coating, leading to numerous rust spots all over the building. For the past two weeks, I've been trying to clean up the rusted metal shavings to prevent further damage. I even found broken drill bits on the roof that have rusted through the external coating. Additionally, the seals on the garage door have a significant gap between the seal and the roll-up door, which will allow cool air to escape when I try to air-condition the building. Although the grounding rod was installed, nothing is connected to it. The company refuses to address these issues, claiming that I heavily modified the building after their workmanship errors caused corrosion to the exterior. I will not be returning for future business. The mistakes made by the crew they hired are not my responsibility. I paid full price for a quality job, and now I have to repaint the entire building due to thousands of raw metal shavings damaging the exterior coating and causing rust. The building is brand new.
Just had my installation done. Amazing crew! 30 x 80 x 12. I can't believe what a GREAT job they did. It did take them 16 weeks to deliver me, but it was totally worth the wait. I got 26-gauge metal, a 12-gauge frame, two garage doors, and wind certification for 170 mph. The nearest competitor was $3k higher. All the negative reviews I saw online had me worried, but after the install, I'm glad I was patient. If you don't know what you're doing, it's best to have a concrete pad done by a pro. I couldn't be happier with the way this turned out. Thanks, Carolina!
I was told 6-8 weeks from the time the concrete pad was installed and they were notified. It ended up taking 15 weeks for completion and that can really screw things up when lining up contractors to finish the site work and electrical etc. I would give them 0 stars for communication I was never contacted about anything and after several calls I still couldn’t get a timeline of completion. Finally I was told they were coming August 26- 28 and I took that time of off work losing hundreds of dollars when they didn’t call to say they were delayed or any communication whatsoever. They finally arrived on the 28 and were done on the 30th. I will say that the building itself looks good and the Spanish speaking crew did a good job. It always amazes me that such a large company can be so bad with customer service. They obviously don’t care about wasting your time.
I purchased a new garage with lean too from you.The installers left metal shaving on every ledge on the metal siding and the roof on the entire structure.Those metal shaving have rusted and embedded past the metal coating and bonded to the steel underneath the protective coating. Hundreds of rust spots are all over the building. I have been for 2 weeks trying to remove the rusted metal shavings to save the building from more damage.I found broken drill bits on the roof rusted thru the external coating.I also noticed the seals on the garage door have a fair large gap between the seal and the roll up door. I want to air-condition the building and this will allow cool aor to escape.The grounding rod was installed but noting is attached to it.Carolina carport will not fix the issues saying i heavily modified the building after their workmanship errors causing corrosion to the exterior of the building.I will not be doing business woth them againThe errors the crew they hired was not my fault it is theirs.I paid full price for a quality job and have to deal woth repainting the entire building due to thousands of raw hot metal shavings invading themselves into the exterior coating causing the metal to rust.The building is brand new
starting to get nervous, ordered my garage months ago and no one will call me back. i have left 6 messages and spoke to several customer service reps. every month they state: someone will be in contact with you shortly. the company that we purchased through said they can't help and asked us the customer to call? something as simple as a return phone call is not too much to ask.
I am writing this review because I am very disappointed in Alan's Factory Outlet and Carolina Carports. Less than 5 years ago, I bought a steel building and the roof is now leaking. Company representatives tell me that after the 1st year, there is no warranty against the roof leaking. Alan's Factory Outlet and Carolina Carports knew my roof would leak when they sold me the building because, according to Ms. Nicole Kovatch in Customer Service, "You can check to make sure if any of your washers on the roofing screws need replacing as the sun can wear them down." The sun can wear them down....what kind of junk parts are they using that the sun shining on a roof wears them down until they leak? There are probably 200 screws on the roof alone, does that mean they will all need replacing because the sun wears them down? My building is less than 5 years old, the roof is leaking, and the reason the company offered means they knew this would happen. Nobody buys a steel building expecting the roof to leak within 5 years and especially not because the company knowingly uses inferior washers. Don't learn the hard way like I did, find a company that cares about their customers longer than a year.
I am extremely disappointed with Carolina Carport. I ordered a carport on 29 April 2025 with a promised delivery of 4-6 weeks (Posted on their website). Today is 6/25/2025, and my order is still delayed with a projected 16 July installation date. Beware of third party promises that sell their buildings, Carolina Carport doesn't honor anything they say to get you to buy the building.The customer service is shockingly rude and unhelpful, prioritizing company processes over customer needs (Actually Supervisor Valerie prioritized her 5 min break over speaking to a dissatisfied customer). Their delivery system, which waits for convenient installer routes, is unacceptable and led to significant delays beyond the advertised timeframe. Business model is one sided, expecting customer accountability, but not holding themselves accountable when they violate timelines they advertised.I have completely lost trust in Carolina Carport and will never do business with them again. I strongly recommend avoiding this company and the third-party vendor Garage & Shed Supply out of Virginia. if you are a Veteran and think accountability is important, take it from this Veteran, this organization will leave you disappointed.Steven M.D'Ostroph - Order # Apr 30, 2025
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