I am writing this review because I am very disappointed in Alan's Factory Outlet and Carolina Carports. Less than 5 years ago, I bought a steel building and the roof is now leaking. Company representatives tell me that after the 1st year, there is no warranty against the roof leaking. Alan's Factory Outlet and Carolina Carports knew my roof would leak when they sold me the building because, according to Ms. Nicole Kovatch in Customer Service, "You can check to make sure if any of your washers on the roofing screws need replacing as the sun can wear them down." The sun can wear them down....what kind of junk parts are they using that the sun shining on a roof wears them down until they leak? There are probably 200 screws on the roof alone, does that mean they will all need replacing because the sun wears them down? My building is less than 5 years old, the roof is leaking, and the reason the company offered means they knew this would happen. Nobody buys a steel building expecting the roof to leak within 5 years and especially not because the company knowingly uses inferior washers. Don't learn the hard way like I did, find a company that cares about their customers longer than a year.
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