carolinadressroom.co.uk

3.6
3.6 Based on 361 reviews

...

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Primrose
Customer service has deteriorated

The customer service has become terrible. I had an issue with a dress that was smaller and made of thinner material than previous versions. Many others have raised similar concerns, but when I bring it up, my comments get ignored. I paid full price, and the quality has noticeably declined. They claim no more discounts, yet those appear shortly after. I would advise against purchasing from this company now.

1
Date of experience: Sep 26, 2025

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