Had to attend UHCW Walsgrave for a bone scan and drove there in my own car with my wife. When it was time to leave, my wife said she would sort out the parking, but she mistakenly entered the registration number of her own car - obviously not the number of the car that we were using (mine). The machine could not find the registration number and asked for time of arrival instead. we were charged for 5 hours - total £8.90 and paid. We realised later that we had given the wrong registration number but there is no phone number to speak to anyone to explain - only for payment. When the parking charge notice came we appealed and attached the receipt for the parking (containing the registration number of my wife's car) along with our explanation and an apology for the confusion. Appeal was rejected because : "After reviewing our records, weare unable to locate any vehicle registration that matches or is similar to your vehicleregistration. We believe this is due to a major keying error taking place or the vehicleregistration not being entered."We had already paid for 5 hours and now they were asking"As a gesture of goodwill, we would like to offer you the opportunity to make a discounted payment of £20.00."We had actually paid for the parking!!Daylight robbery!! Something needs to be done about this company, you should at least be able to speak to a human being to resolve problems such as this.
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