I booked a bumper on January 6th using a 24-hour express service and paid £45. As of January 23rd, 2026, the parcel has not arrived, and my customer is demanding a full refund, leaving a negative review in the process. I reached out to the service via WhatsApp and was told they were pursuing the parcel. After waiting an additional five days, I requested an investigation reference number, but they claimed they didn't have one, just that an investigation was underway. When I contacted the courier directly, I learned that no such investigation had been initiated. I asked them to start an investigation, and I'm currently awaiting results. After following up, they took two days to deny the situation, even after I provided the reference number. Not only have I lost an item valued at £279, but I've also lost the £45 for shipping and a customer, which negatively impacted my business rating. All I received in return were empty promises and no action. I strongly advise anyone considering this service to avoid it at all costs; they will leave you stranded and frustrated.
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Car Part Couriers deliver parts for the Public Retail Salvage Breakers Scrap Yards, wheels, engines, gearboxes, tyres, bumpers, doors and bonnets etc.