I booked a bumper on January 6th using a 24-hour express service and paid £45. As of January 23rd, 2026, the parcel has not arrived, and my customer is demanding a full refund, leaving a negative review in the process. I reached out to the service via WhatsApp and was told they were pursuing the parcel. After waiting an additional five days, I requested an investigation reference number, but they claimed they didn't have one, just that an investigation was underway. When I contacted the courier directly, I learned that no such investigation had been initiated. I asked them to start an investigation, and I'm currently awaiting results. After following up, they took two days to deny the situation, even after I provided the reference number. Not only have I lost an item valued at £279, but I've also lost the £45 for shipping and a customer, which negatively impacted my business rating. All I received in return were empty promises and no action. I strongly advise anyone considering this service to avoid it at all costs; they will leave you stranded and frustrated.
Claim your business profile now and gain access to all features and respond to customer reviews.
Car Part Couriers deliver parts for the Public Retail Salvage Breakers Scrap Yards, wheels, engines, gearboxes, tyres, bumpers, doors and bonnets etc.
