Review Time
I booked a bumper on January 6th using a 24-hour express service and paid £45. As of January 23rd, 2026, the parcel has not arrived, and my customer is demanding a full refund, leaving a negative review in the process. I reached out to the service via WhatsApp and was told they were pursuing the parcel. After waiting an additional five days, I requested an investigation reference number, but they claimed they didn't have one, just that an investigation was underway. When I contacted the courier directly, I learned that no such investigation had been initiated. I asked them to start an investigation, and I'm currently awaiting results. After following up, they took two days to deny the situation, even after I provided the reference number. Not only have I lost an item valued at £279, but I've also lost the £45 for shipping and a customer, which negatively impacted my business rating. All I received in return were empty promises and no action. I strongly advise anyone considering this service to avoid it at all costs; they will leave you stranded and frustrated.
I booked a bumper on 6th Jan using 24h express service paid £45. Today is 23rd of Jan 2026. Parcel hasn't arrived and my customer is asking full refund and gave the negative review. I contacted the carpartscouriers.co.uk on WhatsApp. i was told they are chasing the parcel i waited another five days, when i asked for Investigation reference number they simply said they don't have any but investigation in ON. Then i contacted the DPD directly and i was informed no such investigation ever conducted. I requested the DPD to open an investigation of which I'm waiting for result. I came back to them and they replied after two days denying the fact so i provided the investigation Ref number. The thing is not only ive lost an item worth £279 i also lost £45 for courier i also lost a customer, My business lost its Rating and all i get in return same pathetic words followed by no action or results.I would suggest anyone who is reading please avoid using this company at all cost they going to strangle and leave you hanging in the middle of nowhere.HORRIBLE EXPERICENE
No reply to emails sent or the contact us button. The phone number is permanently off the hook. Been trying for 2 months now!!This company is fine if it goes right the 1st time. Any problems and it seems you're out of luck and out of pocket.
I’ve used these around 5 times now and not once has it gone smoothly.The first 2-3 orders I had to chase up collections myself with absolute 0 help from this company.Then the next was a bonnet and actually arrived bent and smashed to pieces, this company read and viewed my query about damages and the picture evidence and completely ignored and disregarded it without even replying. Now I’ve booked a complete car door and a boot and they’re saying it’s above 30kg so they cannot collect. I’ve asked for a refund and yet to receive one or even a reply.These use DPD and are not competent car parts couriers, they’re office is based in a shared office on a 3rd floor.These are scammers at best. x2 criminal offences committed by these.theft by deception.Sale of goods and services.steer clear from these cowboys!!! A
We always send our larger car bumpers with CarPartCouriers and have never had any problems! Their couriers take care and attention to these fragile items and I can 100% recommend CarPartCouriers to anyone sending larger, unusually shaped car bumpers or car parts.
Thee worst company I've ever have unfortunately come in to contact with. From the start to finish absolutely useless. Delays and excuses. Then when my item was delivered over 2 weeks later, it came damaged. Contacted them right away. Sent photos for proof of condition when I bought it and the state of it when it arrived with me. Proof of cost and anything else they needed. Heard nothing so made contact again and was told to send proof A G A I N. I explained i had already done this and resent the email again. Over a week went past and I made contact again only to be told to send proof of everything again !!! That ended up in a conversation through WhatsApp off more excuses and then told my £250 item was only insured for £20 and if I did get anything that's the amount it would be. I gave up at this point and bought another similar item and just took the loss. I honestly do not like slating anyone else's company but in this case I really have no option PLEASE PLEASE do not use this company. You will 99% be disappointed and let down and that's if you even get your package. -10 is my score !!!👎👎👎
DO NOT USE. I have found out that they are not a car part courier company, and not a courier company. They take your order and pass it to DPD they charged me £107 and did not provide me with the labels for the package, DPD came to collect after 3 days of booking the collection, DPD were unable to collect the package due to no labels. i still have the package although 7 emails to Car Part Currier they will not reply, also there phone number will not ring,
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Car Part Couriers deliver parts for the Public Retail Salvage Breakers Scrap Yards, wheels, engines, gearboxes, tyres, bumpers, doors and bonnets etc.
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