I ordered a hood, but it arrived damaged, which wasn't evident from the large box. After opening it, I found another box inside that clearly showed damage. The hood itself had noticeable damage on two corners, likely from being dropped, resulting in a significant dent. However, when I reached out to the support team via email, they responded promptly and resolved the issue by providing a full refund and letting me keep the hood, which I appreciated since returning it would have been too complicated. I'm disappointed that I now need to either purchase another hood or find a way to make this one work. Overall, it was a frustrating and time-consuming experience.
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