This company is the WORST I’ve ever purchased from! My order was delayed in shipment twice. It was delivered to the wrong address. The box and contents were damaged. I immediately got on their website to begin the refund process. Did not receive a return label as promised. Went back on the website, basically had to go through the same process. Received an email stating a return label is processing along with an apology. CRICKETS AGAIN. Today after searching on Google fo a customer service number, the agent said I couldn’t return the order because it was over 30 days, even though he could see my previous emails and pictures of my previous correspondences!! He claimed he was going to try to get authorization, but within 20 minutes or so I got an email saying over 30 days, please read our return policy! I immediately started a chargeback with Bank of America, we will see how that goes. My advice, don’t buy anything from Carparts.com!
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