To anyone referred to Carpenters Group to represent you following a Road Traffic Accident - steer clear and seek another firm. This firm operate only online via a portal, and do not enable you to speak promptly with anyone handling your claim. Messages I sent often went weeks without any response, and at no point was I provided with any legal advice or guidance whatsoever. On 2 occassions I tried to make contact by telephone, with both calls totalling almost 2 hours as I waited on hold after being put through by an operator to ´my claims team´. In the end I hung up as it was obvious there would never be anyone to take my query. This firm are only in this for the money, operating on a volume basis. All correspondence is proforma, and zero consideration to individual circumstances are given - simply they are a checklist firm who pursue the standard compensation rates without giving consideration to additional details which should enable the recovery of additional loses. My claim took 18 months, and overall despite suffering injury, my award barely covered the time I spent in correspondence and travel costs. I would actively encourage anyone I speak to to avoid to save disapointment.
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