I was in an accident 18 th September and got pit on to yous through my insurance company ! I am now going to need to change companies as I do not know how to get any one to answer questions ! Put several messages on app ! Phoned up on hold for ages to be told someone will be in touch sent several emails no reply ! My insurance company Hastings have emailed yous with me in the email still no reply ! Got sent a envelope to post all my forms with no address on it only said carpenters free post ,called up and asked the address to be told post man would know where to take it no address or stamp needed ! Asked to make a complaint as that information is wrong told someone would be in touch to 72 hours that was 2 weeks ago !I will now be calling my insurance tomorrow morning to report this again and tell them I will need to look for a new solicitor. This is a very straight forward claim the 3rd partyhas taken full responsibility and I don’t even know if you have received my personal forms as no one responds to you ! Never had customer service like this before . It’s the Glasgow office I was told to send my forms to . Really disappointed and adding to my stress
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