⭐ 1 Star (would give zero if possible)Absolutely shocking experience with Carpenters Group Solicitors. Following a crash on a roundabout — where we 100% had right of way and the other driver failed to give way to the right — these so-called “professionals” have been nothing short of disappointing and pathetic.Since September 2022 (over 1,100 days ago!), I’ve received maybe four or five emails, most of which were from different case handlers who clearly hadn’t even read the file. Despite providing clear evidence, including a CAD diagram of the roundabout, a detailed explanation of the traffic flow, and references to the Highway Code, nobody seemed to grasp the basics of the case.Today, I’ve received an email saying they’re closing the case! I’m a well-informed, educated, and experienced driver with 20+ years of clean driving, yet every time I managed to speak to someone from Carpenters, they came across inexperienced and dismissive — their attitude was basically “roundabout crash, 50/50 job!”The only time I got any kind of response was when I requested a call from their directors (whose details, by the way, are on Companies House if anyone else needs them).This has been a simple case made unnecessarily stressful. I genuinely regret ever instructing Carpenters Group. Avoid them at all costs if you value your time, sanity, and mental health. It’s a shame I can’t give them zero stars.
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