As a self-employed person, every delay costs me and Carpenters’ handling of my claim has been nothing short of draining. My accident was on 13 July; liability was admitted in September. I submitted full financial evidence in August, but months later I’m still waiting for a correct assessment.I’ve been told “updates are coming” for weeks, only to receive completely wrong figures that don’t match the invoices and bank statements I provided. Even my formal complaint wasn’t acknowledged until I phoned to chase it myself.Their lack of communication and care has caused real financial and personal stress. I didn’t choose Carpenters they were appointed through my insurer but if you’re self-employed, think twice before trusting them to handle something this important
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