SOU0256/84564- I'm never normally one to leave bad reviews, and I know Carpenters Group must be extremely busy which is causing the delay for many people, but that delay is having an impact on their staff aswell as claimants, so perhaps claimants going with a different company may ease pressure from the CG staff. Today marks the 1 year date since the last update on my case which was "Liability Admitted", my claims handler contacted me after this for employers info which I provided. I have left alot of messages on my portal since around May and have had no response. I'm not sure what's happening but I am worried about deadlines. I know my case handler may have become extremely busy with new claims coming in but perhaps work loads need to be looked at for claims handlers to make sure they're not overworked and overwhelmed, so I don't blame her, it usually comes from those allocating the work load. It has been an extremely difficult year and I am still not driving. My crash was 5/11/24.
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