This company used unethical and coercive tactics to pressure my mother into a claim that she explicitly stated she did not want to pursue. They proceeded without her formal, written agreement and are now aggressively chasing her for payment for a service—a doctor's consultation—that she never knowingly agreed to or consented to pay for.There is no formal contract in place, yet they have resorted to formal threats of County Court Judgment (CCJ) to secure payment for a service that was essentially forced upon her.An employee named Jade Mutch was particularly unprofessional, exhibiting bullying behavior and completely ignoring my mother's clearly stated wishes.This is a nasty company focused purely on extracting money without legal or ethical grounds. Do not engage with them unless you want constant stress and harassment.Avoid at all costs.To add to this review as carpenters replied! This matter has not been closed! My mother was bullied into making a payment with the constant threat of legal action!! Do not use this company!!!!!
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