Carpenters were assigned to me under motor legal protection by my insurers. They contacted me the day after my accident which I thought was amazing. Since then the communication has been awful. I had a medical appointment under their coverage which lasted less than 5 minutes and no examination took place which meant injuries I sustained weren’t actually included in the claim. It took over a year for the case to go to court. The court ordered compensation to be paid and on all the paperwork it highlights payment within 4-6 weeks. 15 weeks later I am still waiting. I have phoned multiple times and each time been told all that is needed is a form to be signed. I still have not had it. There may be a delay in the courts but after reading reviews on Carpenters I will be asking any insurers in the future who their motor legal protection is with and if it is carpenters I will not be insuring with them!! My case wasn’t contested as it was the other parties fault - it should have been a clear and easy case. 18 months after the accident I still do not have the compensation from an accident that was not my fault and my passengers claim has not even gone to court yet. Service is awful
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