Carpenters Solicitors managed my claim against the third-party insurers following a high-speed road traffic collision, for which the other party accepted full liability. I was referred to Carpenters by my own insurers.Initially, communication was disappointing — emails went unanswered and telephone calls were not returned. However, once my claim was transferred to Michael Atherton, the level of service improved considerably.Although email responses could still be delayed and I would have appreciated more regular progress updates, Mr Atherton was consistently available by phone. He took the time to understand my queries, provided clear and informative explanations, and guided me through each stage of the legal process with professionalism.My claim was concluded more quickly than I had anticipated, and I was satisfied with the final settlement negotiated on my behalf. Overall, while the initial experience was frustrating, the handling of my case by Mr Atherton was efficient and reassuring, and I was pleased with the outcome.
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