In the early stages of our claim, we dealt with different Carpenters Group representatives which was unsettling. However since we have dealt directly with Gemma Hennen, we were able to feel confident that we were making progress with our claim. Gemma's communication and correspondence have been excellent. It has been a long road to settling the claim, but thanks to Gemma's help and best efforts, we got there in the end. I am really happy that we were referred to Carpenters Group by our insurance company and really pleased and satisfied that Gemma Hennen dealt with our claim. Thank you.
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