I was involved in an incident in 2021, I am STILL waiting for my claim. I have had no correspondence. I’ve emailed multiple times and I have to wait months between emails. I even called the office today for an update and the lady I spoke to said my claim handler was busy, she couldn’t tell me anything because she knew nothing of my normal claim handlers work load and didn’t work on cases like mine. It was a complete waste of time. I’ve gone out of my way to go to multiple doctors appointments and assessment in order to try and get this sorted but they are taking forever. This is beyond a joke. Considering the amount of commission they want to take from my claim, if it ever actually goes through.I have sent numerous emails to the address given, i received no acknowledgment. The communication from this company is disgusting. And the amount that you want to take from my claim is appalling considering the service provided.
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