I rarely write reviews, but my experience with Carpenters Group has been deeply disappointing.After months of unanswered calls and emails about my claim, I raised a formal complaint in early September 2025. On 16 September, the firm upheld my complaint in part, admitting communication failures and promising “a markedly improved level of service.”Sadly, nothing changed. Despite doing everything asked of me — including signing and returning court papers on 22 September — I received no acknowledgment, no updates, and no progress. My case handler then went on leave for two weeks without notice or cover.Even after I chased repeatedly and escalated again, the only reply I received was the same complaint letter I’d already been sent weeks earlier. Calls still went unanswered. Emails still ignored.This entire process has been draining and distressing. When a company admits failings, the least you expect is improvement — not to be left chasing at 2 a.m. for basic communication.Summary: • Complaint upheld on 16 Sept 2025 • Signed court papers returned 22 Sept 2025 — no confirmation • Continued silence and delay • Case handler absent, no continuity • Still waiting for meaningful progressI hope Carpenters Group take this seriously. No client should have to document and escalate for weeks just to be treated with basic respect and transparency.As of writing this, my case handler is on leave again!
Claim your business profile now and gain access to all features and respond to customer reviews.
