My daughter and I were involved in a car accident last November 2023, I hasten to add this was not our fault, a young driver pulled out onto the main road and hit our new car. I have to say I have been in correspondence with this company in which half the time they don’t reply. I can’t believe this claim is taking this long to resolve by this company.I emailed the lady dealing with our claims on the 13/10/2024 asking what is going on with these 2 claims. Unfortunately there has been no reply which is rather annoying as it not professional to not respond to their clients. I am rather astonished at how this company are not in regular contact to resolve these claims.I would really appreciate some kind of closure regarding our claims, as it is taking far too long.
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