This one-star review focuses on the actions of a single individual, not the company as a whole. I upgraded my contract at a local store on 20 December and wanted to change the color of my phone. When I returned, a staff member informed me that the store was very busy and suggested I come back the next day. I explained that I was traveling abroad and asked if I could make the color change at another location. I was assured that it was possible. Since I was already heading to another shopping center, I decided to go there. Unfortunately, a staff member immediately informed me that only the original store could handle the exchange and that I had to return there. When I politely mentioned that either he was mistaken or his colleague had provided incorrect information, he bluntly claimed that the colleague had lied. This response did not sit well with me, so I requested to speak to the manager. Initially, I was told that the person who could assist me would only be available the next day, but I was not informed that I had to return to the original store. Shortly after, another colleague was called who was able to help. Interestingly, this colleague was sitting at the same desk where the previous staff member had been idle. Upon seeing me, that staff member quietly left and avoided any eye contact. I want to emphasize that the manager and the colleague who ultimately assisted me were excellent—professional, polite, and genuinely helpful. My concern lies solely with the attitude and behavior of one individual, which was dismissive and misleading. I hope the company views this review constructively. I am not aiming to damage its reputation, but rather to highlight a single individual whose conduct does not align with the standards of the rest of the team. In that sense, even this one-star review serves as constructive feedback.
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