Review Time
We always use Carphone Warehouse. They make it all so easy . They have all our details and every year they sort my wife and I out . We got £30 back each this time and£50 last time, Shane went the extra mile and looked after us in excellent manner. Highly impressed and delighted 😀 with our service. 👌
I had problems with updating my contract over the phone due to my hearing difficulties. Luckily my friend spotted that I had been upsold and went with me to Currys to sort it out. Jordan couldn't have been more helpful and went above and beyond to sort out my problem and also saved me a good amount of money.
I’ve had a nightmare experience with the trade in service provided by iD Mobile and Currys. I sent in a phone in great condition, but it was rejected for damage that according to their own photos clearly happened at their warehouse. The shipping box arrived pristine, yet the phone inside was smashed.
Instead of fixing their mistake, iD Mobile and Currys are just passing me back and forth. iD Mobile claims they "don't deal" with the trade in complaints, and Currys has been unresponsive. It’s a total pass the parcel game designed to make customers give up.
I’ve been forced to lodge a formal complaint and am now demanding a deadlock letter for the Ombudsman. If you value your property and your time, stay away. This is not how you treat new customers.
Got an IPhone 16 Plus which I’m really happy with since I upgraded from an iPhone 13. Next day delivery was smooth. Price isn’t too bad. Stayed with voda so it was a simple continuation. Not too sure who to deal with since I have a Vodafone contract…
Received my new iPhone 17 today, sadly the security tabs had been carefully sliced open so I called their call centre in India where a charming man (not) who was eating whilst talking arranged my returns label etc.
I’ve now posted the phone back but somehow think my refund and cancelling my new phone contact isn’t going to b straight forward!
Why was my phone tampered with? Refurbished phone passed off as a new phone?
Took a phone out on contract staff didn’t know what they was doing accused me of missing calls on purpose none of them was at all knowledge about any questions wanted the phone shipped for a curry’s pickup and was sent to my house don’t recommend can’t wait to leave.
My wife and I visited a local store to switch mobile phone networks on two devices. We were assisted by a representative named Manuel, who was incredibly helpful and friendly. He demonstrated remarkable patience in explaining everything to us as seniors; his excellent customer service deserves recognition.
I completed my upgrade through the company's website. After entering all my details for my current contract and receiving approval for the upgrade, nearly two months later, I received a debt collection letter because payments haven't been processed (no attempts appear on my statements). When I contacted the support team about the letter, they claimed they couldn't find any record related to the phone number I mentioned. Instead, they located a second contract using my information. I was informed that since this is beyond the 14-day cooling-off period, I can't cancel it. However, if I cancel my previous contract, I risk losing my number. After reaching out to customer service, I learned that my order is marked as a new contract in their system, even though I have emails confirming my order indicating it was an upgrade. I was advised to contact the company again, but I struggled to reach someone who could address the problem they created, and they refused to fix it. Now I'm facing debt collection and the threat of losing my number due to an error on their part. Fortunately, during my second call with the support team, I managed to speak with someone reasonable who is reviewing my order confirmation email to see what can be done.
This one-star review focuses on the actions of a single individual, not the company as a whole. I upgraded my contract at a local store on 20 December and wanted to change the color of my phone. When I returned, a staff member informed me that the store was very busy and suggested I come back the next day. I explained that I was traveling abroad and asked if I could make the color change at another location. I was assured that it was possible. Since I was already heading to another shopping center, I decided to go there. Unfortunately, a staff member immediately informed me that only the original store could handle the exchange and that I had to return there. When I politely mentioned that either he was mistaken or his colleague had provided incorrect information, he bluntly claimed that the colleague had lied. This response did not sit well with me, so I requested to speak to the manager. Initially, I was told that the person who could assist me would only be available the next day, but I was not informed that I had to return to the original store. Shortly after, another colleague was called who was able to help. Interestingly, this colleague was sitting at the same desk where the previous staff member had been idle. Upon seeing me, that staff member quietly left and avoided any eye contact. I want to emphasize that the manager and the colleague who ultimately assisted me were excellent—professional, polite, and genuinely helpful. My concern lies solely with the attitude and behavior of one individual, which was dismissive and misleading. I hope the company views this review constructively. I am not aiming to damage its reputation, but rather to highlight a single individual whose conduct does not align with the standards of the rest of the team. In that sense, even this one-star review serves as constructive feedback.
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