I’ve had a nightmare experience with the trade in service provided by iD Mobile and Currys. I sent in a phone in great condition, but it was rejected for damage that according to their own photos clearly happened at their warehouse. The shipping box arrived pristine, yet the phone inside was smashed.
Instead of fixing their mistake, iD Mobile and Currys are just passing me back and forth. iD Mobile claims they "don't deal" with the trade in complaints, and Currys has been unresponsive. It’s a total pass the parcel game designed to make customers give up.
I’ve been forced to lodge a formal complaint and am now demanding a deadlock letter for the Ombudsman. If you value your property and your time, stay away. This is not how you treat new customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
