NOT A SCAM COMPANY, BUT NOT WHAT I WOULD CALL A SMOOTH PURCHASE.My Roof Rack arrived today, well packaged and all in order. It was supposed to be a next day delivery, but given that it came from Ireland I can now understand the delay. I know many people have had a negative experience, so if like me, you are reading negative reviews post purchase I will provide a ray of hope. 1) CarRacks.co.uk is in fact Micks Garage, based in Ireland, they process the order and facilitate shipping to the UK through AnPost (Irish postal service) who pass it onto Parcelforce once in the UK. Once you've placed your order, forget about Car Racks, the website is a vessel for putting orders through to Mick's Garage.2) They apparently have no automated system for updating you on dispatch / shipping, so you will have to contact Mick's Garage (MG) via the contact request service on their website and provide your order number to get tracking information. 3) My contact requests were answered, however the responses from MG were consistently sent to my Junk or Promotions email inbox - so check there if you are awaiting a response.4) Andrew at MG was particularly helpful and even chased my order out of the warehouse to ensure it arrived on time. Still, it is disappointing that there is NO contact telephone number through which you can speak to a Customer Service advisor. 5) If you request a tracking number, you will be passed a number for AnPost, you can track the order to the border on their website with ease. Once in the UK it will remain under that tracking number, which you will be able to use on the Parcel Force (PF) website once the parcel has been accepted onto their system. 6) Your actual delivery reference with PF will change on the delivery day, and they will likely send it to you by text. All in all, product as described but not in the time frame i was expecting. Please don't order from them if you need your order in a hurry, but if you can afford to wait it will arrive. Keep calm and carry on is the mantra, purchase to delivery took 8 days. I hope this helps!
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