Review Time
I ordered a bike rack from carracks.co.uk and it arrived with a crucial part missing, making it completely unusable. Trying to get this resolved has been incredibly frustrating. The website provides no customer service phone number or direct email address — only an online contact form.
I did eventually receive a single reply asking for photos, which I promptly sent. Since then, I’ve followed up every day by email for a full week and have received absolutely no response.
The lack of communication and accountability is unacceptable. This company is unreliable and untrustworthy, the website is poor and looks like a scam site on closer inspection. The receipt email I received was from MicksGarage in Ireland.
Avoid both companies if you expect basic customer service or support when something goes wrong, they are total time waster scammers.
Ordering process was simple and arrived within time stated, price was good for item ordered . Sounds like a dream right - but the item received was damaged discovered on fitting the roof rack - I’ve now been emailing almost daily with only 1 reply advising the cracked part won’t anffect its use . If I wanted damaged item id have bought from marketplace but new . This was over 3 weeks ago - still no replies no working telephone number - no answer on their Facebook or instagram accounts- would never buy again would prefer to pay higher price from an actual store -
The rack was as described, fitted well and looks good. Took a while to assemble so much more complex than Thule in that respect. Locks fiddly to get into covers in right orientation. Was a little concerned when got notification I would have to pay VAT on it as thought was coming from the UK but it was delivered without me needing to.
I bought a dog guard that was listed as fitting an Alfa Romeo Stelvio, it's obviously not Stelvio specific, whilst it does fit it interferes with the rear cargo cover bar. It's going to take a bit of ingenuity to get to fit properly
I ordered a bike rack from carracks.co.uk and it arrived with a crucial part missing, making it completely unusable. Trying to get this resolved has been incredibly frustrating. The website provides no customer service phone number or direct email address — only an online contact form.I did eventually receive a single reply asking for photos, which I promptly sent. Since then, I’ve followed up every day by email for a full week and have received absolutely no response. The lack of communication and accountability is unacceptable. This company is unreliable and untrustworthy, the website is poor and looks like a scam site on closer inspection. The receipt email I received was from MicksGarage in Ireland. Avoid both companies if you expect basic customer service or support when something goes wrong, they are total time waster scammers.
Delivery slow because they are based in Eire and not London as the website implies, so it needs to go through customs en route (watch for import charges).I was sent roof bars that would not fit my car (not their fault, a manufacturer error) but communication is very poor, and only daily emails for over 6 weeks got the situation finally resolved after I was being blamed for not fitting them correctly (it's not hard!).You can only contact them online, but they fail to respond without constant requests for an answer.Even the ‘No Hassle Returns’ is a false claim as they had my return for over 7 days, and only actioned my refund when I once again contacted them online.Best advice is do not use them, the money you save will be outweighed by the effort of sorting any problems.This is a trading name for Mick’s Garage, read those reviews too!
I ordered a roof rack for a new car and it was a very simple process , website had all the information about the type of rack suitable f or my car. I received emails during the delivery window and was kept informed as to delivery date and time- which was accurate. The bars themselves fit perfectly and are of good quality. I would definitely recommend.
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Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets.
Our comprehensive range includes all the major brands such as Modula, Nordrive, La Prealpina, G3 and Peruzzo providing a variety of styles, affordability, and functionality.
Our friendly staff are incredibly knowledgeable and can guide you through any buying decision.See more
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