Ordered roof bars on 9/12 via carracksStay away from this company! Ordered roof bars on 9/12 via Carracks. Micksgarage sends an mail to say their delivery company, AN post, has delays. Took me a long search to find out who is doing what. I had to prompt to obtain a tracking number, which was not provided at purchase. Updates stop at 17/12 and restart few days later. On 24/12, using the the tracking number on AN post website, I read that the item was not picked up in time (by whom?) at an address in Fareham, England, and returned to sender! It was logged at 1:31Am. The same tracking number on Micksgarage website says delivery attempted, nothing else, logged at 1:31Am! Needless to say, I received no notice of delivery, No information at all, No package, no slip recording the visit. I wrote to Micksgarage, received another automated message. I have no idea where the roof bars are, when they'll come if they do, and no communication from Micksgarage, AN post or anyone else. Carracks/Micksgarage (who knows?), which 'omits' to say is placed in Europe but claims UK residence, proudly boasts 2-3 days delivery from dispatch. clearly not. Others here have said, be patient, it takes time but then everything in in the box. I think that receiving what you have paid for is not a great success is the bare minimum. But I want to be able to make a decision as informed as I need to be, had I ordered the bars from an actual UK based company I would have them here already. The website has misled on provenance and timing, the company is not replying other than automated messages and my bars which I ordered more than two weeks before my trip are nowhere in sight. This is a mess, and I am being generous.
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Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets.
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