Disappointed experience — currently resolving via card providerI really wanted this to be a positive experience, but unfortunately it hasn’t worked out that way. After placing my order with Carracks.co.uk, I encountered several issues including communication delays and a lack of clarity regarding the status of my order. Despite multiple attempts to resolve things directly, the situation wasn’t able to be sorted to my satisfaction.As I was unable to get the issue resolved through normal channels, I have now been left with no option but to begin a claim through my credit card provider to recover the payment. This is not the outcome I hoped for, and I’m disappointed that it has reached this stage.I believe transparency, timely communication, and clear resolution options are really important in online purchases, and unfortunately my experience didn’t meet those expectations. I hope others may have a smoother process, and I also hope the company can improve these areas moving forward.
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Anything you want to carry on your roof from roof boxes, bikes, kayaks, skis, fishing rods, SUP / surf board or boats - we have a solution to meet your needs. Here at Car Racks, we pride ourselves on our high standard of customer service, extensive experience, and a quality product range to suit all needs and budgets.
Our comprehensive range includes all the major brands such as Modula, Nordrive, La Prealpina, G3 and Peruzzo providing a variety of styles, affordability, and functionality.
Our friendly staff are incredibly knowledgeable and can guide you through any buying decision.See more
